Common Questions
1. Authenticity Certification
We are committed to providing our customers with original and authentic artworks. All the creations on our website are genuine, exclusive, and produced directly by the artist. Each piece in our collection is carefully crafted by Daniel Comel Wallerius, reflecting his vision and passion for artistic expression.
Additionally, each artwork is accompanied by a numbered certificate of authenticity signed by the author, providing our customers with the assurance that they are acquiring an authentic and unique item. We are dedicated to preserving the integrity and artistic value of each work in our collection, maintaining the highest standards of originality and quality.
2. Payment methods
Our website offers secure payment options to enhance your shopping experience. All payments are processed through Stripe or PayPal, platforms recognized internationally for their reliability and convenience.
We accept various payment methods, including credit and debit cards linked to the systems of these platforms. This provides an additional layer of protection, ensuring the security of your financial information during the purchasing process.
When making a payment on our website, you will need to provide your billing and shipping information. Upon successful completion of the payment, you will receive a confirmation via email and a receipt for your transaction.
We are committed to providing a secure and efficient shopping experience for all our customers. If you have any questions or need assistance during the payment process, please don’t hesitate to contact us.
3. Privacy Policy
Last updated: Apr 2024.
Daniel Comel Wallerius, a private legal entity, headquartered at 17/202 General Daltro Filho Street, Arroio do Meio, Zip Code 95940-000, Brazil, registered with CNPJ under No. 40872499000141 (“Retailer” or “we”) takes your privacy seriously and ensures the security and protection of data for all its customers, partners, suppliers, and users (“Users” or “you”) of the website “danielcw.com” and any other website, store, or application operated by the Retailer (hereinafter referred to simply as “Store”).
This Privacy Policy (“Privacy Policy”) is intended to inform you about how we use and disclose information collected during your visits to our Store and in messages we exchange with you (“Communications”).
BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE TO BE AWARE OF AND AGREE TO THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND WAYS OF TREATING YOUR PERSONAL DATA THAT YOU MAKE AVAILABLE IN THE STORE.
This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact info@danielwallerius.com.
In addition, the Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the Store. Accessing these links will take you out of the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website you interact with before allowing the collection and use of your Personal Data.
If you send us Personal Data regarding other natural persons, you declare that you have the competence to do so and that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.
Definitions:
For the purposes of this Privacy Policy:
▪ “Personal Data” means any information that directly or indirectly identifies or may identify a natural person, such as name, CPF (Brazilian ID number), date of birth, IP address, among others;
▪ “Sensitive Personal Data” means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, union membership, or membership of religious, philosophical, or political organizations, health or sexual life data, genetic or biometric data;
▪ “Processing of Personal Data” means any operation carried out with Personal Data, through automatic or non-automatic means, such as collection, recording, organization, structuring, storage, adaptation, or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or alternatively, making available, alignment or association, restriction, erasure, or destruction. Processing of Personal Data also includes any other operation provided for under applicable law;
▪ “Data Protection Laws” means all legal provisions regulating the Processing of Personal Data, including, but not limited to, Law No. 13,709/18, General Data Protection Law (“LGPD”).
Use of Personal Data:
We collect and use Personal Data to manage your relationship with us and to better serve you when you are purchasing products and/or services in the Store, customizing and improving your experience. Examples of how we use data include:
▪ Enabling you to purchase products and/or services in the Store;
▪ To confirm or correct the information we have about you;
▪ To send information we believe to be of interest to you;
▪ To personalize your user experience in the Store;
▪ To personalize advertising sent to you, based on your interest in our Store; and
▪ To contact you via a telephone number and/or email address provided. We may contact you personally, by voicemail, through automated dialing equipment, by text message (SMS), by email, or by any other means of communication that your device is capable of receiving, as permitted by law and for reasonable commercial purposes.
In addition, Personal Data provided may also be used in ways we deem necessary or appropriate: (a) under Data Protection Laws; (b) to comply with legal process requirements; (c) to comply with a court decision, regulatory decision, or decision of competent authorities, including authorities outside the country of residence; (d) to protect our operations; (e) to protect our, your, or third parties’ rights, privacy, safety; (f) to detect and prevent fraud; (g) to allow us to take available actions or limit damages we may suffer; (h) otherwise permitted by law.
OUR STORE IS NOT INTENDED FOR PERSONS UNDER 18 (EIGHTEEN) YEARS OLD, AND WE ASK THAT SUCH PERSONS DO NOT PROVIDE US WITH ANY PERSONAL DATA
Non-Provision of Personal Data:
You are not required to share the Personal Data we request, however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, some specialized features, or be able to provide the necessary assistance or facilitate the delivery of the product or service contracted by you.
Data collected:
The general public may browse the Store without the need for any registration and submission of Personal Data. However, some of the Store’s features may depend on registration and submission of Personal Data, such as completing the purchase/service contracting and/or facilitating the delivery of the product/service by us.
When contacting the Store, we may collect:
▪ Contact information. Name, surname, phone number, city, state, and email address; and
▪ Information you submit. Information you submit via form (questions, complaints, suggestions, criticisms, compliments, etc.).
During general browsing on the Store, we may collect:
▪ Location data. Geolocation data when you access the Store;
▪ Preferences. Information about your preferences and interests regarding products/services (when you tell us what they are or when we deduce them from what we know about you);
▪ Store browsing data. Information about your visits and activities in the Store, including the content (and any advertisements) you view and interact with, information about the browser and device you are using, your IP address, your location, the website address from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automatic Data Collection Tools in item 7 below;
▪ Anonymous or aggregated data. Anonymous responses to surveys or anonymous and aggregated information about how the Store is enjoyed. During our operations, in certain cases, we apply a process of de-identification or pseudonymization to your data so that it is reasonably unlikely that you identify yourself through the use of this data with the available technology; and
▪ Other information we may collect. Other information that does not specifically reveal your identity or that is not directly related to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags, and other technologies.
Unless you inform us in some free form filled out by you, we do not collect Sensitive Personal Data.
Sharing of Personal Data with third parties
We may share your Personal Data:
▪ With the partner company(ies) you select or choose to send your data, questions, inquiries, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and providers of hosting and data storage services, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
▪ With third parties, to help us manage the Store; and
▪ With third parties, in the event of any reorganization, merger, sale, joint venture, assignment, transmission, or transfer of all or part of our business, assets, or capital (including those relating to bankruptcy or similar processes).
International Transfers of Data:
Personal Data and information of other kinds collected by us may be transferred or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.
Automatic Data Collection Form:
When you visit the Store, it may store or retrieve information on your browser, in the form of cookies and other similar technologies. This information may be about you, your preferences, or your device and is mainly used to make the Store work as you expect. The information generally does not directly identify you but can provide a more personalized internet experience.
In accordance with this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including, among others:
▪ Through the browser or device: Some information is collected by most browsers or automatically through internet access devices, such as computer type, screen resolution, operating system name and version, device model and manufacturer, language, type and version of the internet browser you are using. We may use this information to ensure that the Store functions properly.
▪ Use of cookies: Cookies allow the collection of information such as browser type, time spent on the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience when using the Store, as well as to target advertising to you based on your interests. We also collect statistical information about Store usage for continuous improvement of our design and functionality.
▪ If you do not want your information to be collected through cookies, you can configure cookies in the “options” or “preferences” menu of your browser. In the links below, you will find more details on how to adjust cookie preferences for the most popular internet browsers:
▫ Google Chrome
▫ Mozilla Firefox
▫ Safari
▫ Internet Explorer
▫ Microsoft Edge
▫ Opera
▪ If you want to know a little more about advertising and remarketing cookies, which serve to target advertising based on each user’s interests and the number of visits made to our website and searches on the internet, access:
▫ Facebook
▫ Google
▫ Bing
Use of pixel tags and other similar technologies: Pixel tags (also known as Web beacons and invisible GIFs) may be used to track user actions in the Store (including email recipients), measure the success of our marketing campaigns, and collect statistical data about Store usage and response rates. In case you have activated advertising personalization in tools like Facebook, Google, or Bing, the information may be used to display ads on their services. If you do not wish to be tracked, you can request from each of the services:
▪ Facebook
▪ Google
▪ Bing
We may engage behavioral advertising companies to obtain reports on Store ads across the internet. For this, these companies use cookies, pixel tags, and other technologies to collect information about your use, or other users’ use, of our Store and third-party websites. We are not responsible for pixel tags, cookies, and other similar technologies used by third parties. You can configure your preferences in your browser’s menu. Please note that if you change computers or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and each browser.
User Rights:
You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate, or outdated data; (iv) anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data; (v) portability of Personal Data to another service provider, provided that this does not affect our trade secrets and commercial secrets; (vi) deletion of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities to which your Personal Data have been shared; (viii) information about the possibility of not providing consent and about the consequences of refusal; and (ix) withdrawal of consent. Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity to ensure that the sharing of Personal Data is done only with the data subject.
You should bear in mind that, in certain cases (for example, due to legal requirements), your request may not be immediately satisfied, and we may not be able to meet it due to compliance with legal obligations.
Security of Personal Data:
We seek to adopt the technical and organizational measures provided for by Data Protection Laws appropriate for the protection of Personal Data in our organization. Unfortunately, no data transmission or storage system can guarantee 100% security. If you have reason to believe that your interaction with us has become insecure (for example, if you believe that the security of any of your accounts has been compromised), please notify us immediately.
Hypertext links to other websites and social networks:
The Store may, from time to time, contain hypertext links that will redirect you to websites of our partners’ networks, advertisers, suppliers, etc. If you click on one of these links to any of these sites, please note that each site has its own privacy practices and that we are not responsible for these policies. Please consult the relevant policies before submitting any Personal Data to these sites.
We are not responsible for the policies and practices of collection, use, and disclosure (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless internet service provider, or device manufacturer, including all Personal Data that you disclose to other organizations through applications, related to such applications, or published on our social media pages. We recommend that you familiarize yourself with the privacy policy of each visited website or service provider used.
Updates to this Privacy Policy:
If we change our Privacy Policy, we will publish the new text in the Store, with the updated revision date. We may change this Privacy Policy at any time. If there is a significant change in the terms of this Privacy Policy, we may inform you through the contact information we have in our database or through notification in our Store.
We remind you that we are committed not to treat your Personal Data in a manner incompatible with the objectives described above, except as otherwise required by law or court order.
International users:
If you are a User accessing the Website from the European Union, Unites States of America, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from Brazil laws, please be advised that through your continued use of the Website, which is governed by Brazil law and this Privacy Policy as incorporated in our Terms of Use, you will be transferring your Personal Information into the Brazil and you consent to that transfer.
Person Responsible for Personal Data Processing:
If you wish to exercise any of the rights provided for in this Privacy Policy and/or Data Protection Laws, or resolve any doubts related to the Processing of your Personal Data, please contact us through the email info@danielwallerius.com.
4. Terms of Use
This Terms of Use policy is valid from Apr 2024.
Daniel Comel Wallerius, a private legal entity, describes through this document the rules for the use of the danielcw.com website and any other website, store, or application operated by the owner.
By browsing this website, we consider that you agree to the Terms of Use below.
If you do not agree to the conditions of this contract, please refrain from using this website, let alone registering or submitting your personal data.
If we modify our Terms of Use, we will publish the new text on this website, with the updated revision date. We may change this document at any time. If there is a significant change in the terms of this contract, we may inform you through the contact information we have in our database or through notifications.
Using this website after the changes means that you have accepted the revised Terms of Use. If, after reading the revised version, you do not agree with its terms, please terminate your access.
▪ Section 1 – User
Using this website automatically attributes the condition of User and implies full acceptance of all guidelines and conditions included in these Terms.
▪ Section 2 – Adherence together with the Privacy Policy
Using this website entails adherence to these Terms of Use and the most updated version of the Daniel Comel Wallerius Privacy Policy.
▪ Section 3 – Access Conditions
In general, access to the Daniel Comel Wallerius website is free and does not require prior registration or registration.
However, to enjoy some features, the user may need to register by creating a user account with their own login and password for access.
It is the total responsibility of the user to provide only correct, authentic, valid, complete, and updated information, as well as not to disclose their login and password to third parties.
Parts of this website offer the user the option to post comments in certain areas. Daniel Comel Wallerius does not consent to the publication of content that is discriminatory, offensive, or illegal, or that infringes copyright or any other rights of third parties.
The publication of any content by the user of this website, including messages and comments, implies a non-exclusive, irrevocable, and irreversible license for its use, reproduction, and publication by Daniel Comel Wallerius on its website, platforms, and internet applications, or on other platforms, without any restriction or limitation.
▪ Section 4 – Cookies
Information about your use of this website may be collected from cookies. Cookies are information stored directly on the computer you are using. Cookies allow the collection of information such as the type of browser, time spent on the website, pages visited, language preferences, and other anonymous traffic data. We and our service providers use information for security protection, to facilitate navigation, display information more efficiently, and personalize your experience when using this website, as well as for online tracking. We also collect statistical information about the use of the website for continuous improvement of our design and functionality, to understand how the website is used, and to help you solve relevant issues.
If you do not want your information to be collected through cookies, there is a simple procedure in most browsers that allows cookies to be automatically rejected or offers the option to accept or reject the transfer of specific cookies from a specific site to your computer. However, this may cause inconvenience in using the website.
The settings you choose may affect your browsing experience and the operation that requires the use of cookies. In this sense, we reject any liability for the consequences resulting from the limited operation of this website caused by disabling cookies on your device (inability to set or read a cookie).
▪ Section 5 – Intellectual Property
All elements of Daniel Comel Wallerius are intellectual property of the same or its licensors. These Terms or the use of the website do not grant you any license or right to use the intellectual property rights of Daniel Comel Wallerius or third parties.
▪ Section 6 – Links to Third-Party Websites
This website may, from time to time, contain hypertext links that will redirect you to websites of the networks of our partners, advertisers, suppliers, etc. If you click on one of these links to any of these sites, please remember that each site has its own privacy practices and we are not responsible for these policies. Please refer to the respective policies before submitting any Personal Data to these sites.
We are not responsible for the policies and practices of collection, use, and disclosure (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless internet service provider, or device manufacturer, including all Personal Data you disclose to other organizations through apps, related to such apps, or posted on our social media pages. We recommend that you inquire about the privacy policy and terms of use of each site visited or each service provider used.
▪ Section 7 – Deadlines and Changes
The operation of this website is for an indefinite period.
The website as a whole or in each of its sections may be terminated, suspended, or interrupted unilaterally by Daniel Comel Wallerius at any time and without prior notice.
▪ Section 8 – Personal Data
During the use of this website, certain personal data will be collected and processed by Daniel Comel Wallerius and/or its Partners. The rules related to the processing of personal data by Daniel Comel Wallerius are stipulated in the Privacy Policy.
▪ Section 9 – Contact
If you have any questions about the Terms of Use, please contact us by email at info@danielwallerius.com.
5. Shipping
All artworks are shipped to the United States, Canada, Europe, the Middle East, Latin America, Asia, Africa and Oceania via the Brazilian Post Office (Correios) or Fedex. After payment confirmation, we provide a tracking code that allows the buyer to monitor the entire journey of the artwork. There are no shipping charges, ensuring that the amount paid refers exclusively to the purchased artwork. All communication is conducted through the email info@danielwallerius.com or via the Stripe or PayPal platforms, using the email address provided by the buyer at the time of payment.
Each artwork is accompanied by a certificate of authenticity and an invoice.
Terms & Conditions
All purchases are subject to DAP (Delivered at Place) terms. The seller is responsible for shipping the artwork to the buyer’s address. The buyer is responsible for any import duties, taxes, and other costs related to customs clearance.
Our commitment is to provide security and transparency throughout the purchase and shipping process, ensuring the integrity and timely delivery of each artwork.
6. Return Policy
Due to the unique and individual nature of each piece, as well as the international shipping involved, we do not accept returns of items purchased on our website.
We understand that customer satisfaction is important and we are committed to providing a positive experience on our platform. Before making your purchase, we encourage you to carefully review the information provided about each artwork and contact us if you have any questions. We are here to help clarify any concerns you may have.
Our team works diligently to ensure that each artwork is securely packaged and shipped with care to ensure its arrival in perfect condition. However, if any issues arise during shipping or if you have any questions about your purchase after receiving it, please contact us immediately so that we can address the situation to the best of our ability.